The pandemic has taught companies the most important lesson – there is an urgent need to embrace digital transformation for all aspects of business operation. Otherwise, outdated systems and equipment cannot ensure that the usual flow of processes will continue to work effectively. Because of financial struggles, many companies overlook the importance of IT and security, consequently, this puts at high risk the business continuity and safety of corporate data. Managed Service Providers are an alternative solution for in-house IT. A dedicated team of experts takes care of all technical features of your company: IT infrastructure, security, implementation of automated tools, on-going support.
Benefits gained by outsourcing your IT to a Managed Service Provider:
- Predict your spending for IT software and applications.
- Wide experience gained from all the clients serviced ensures you receive World-Class support.
- A dedicated engineers’ team, that can help you with any issue at any moment of the day.
- 24/7 monitoring and early issue detection.
- Overseeing risks and overcoming these by strategic consulting.
- Full responsibility for all IT related tools, software, applications.
- Industry specific.
It is not strictly necessary to choose between a Managed Service Provider and an internal IT department. If the company has enough financial resources, the MSP can act as a continuation, extension of your internal team, which is even more efficient for your business operations. Having a skilled, technical employee in a combination with a team of engineers, ensures there is understanding of the business requirements and lean implementation of IT software.
Checklist before you outsource your IT to the right MSP:
- It is essential that the MSP understands your industry requirements – compliancy needs, systems, and automated processes.
- Make sure you can directly contact a qualified team of engineers. Waiting and queuing for support results in longer times for issue resolution.
- Ask (and test) their response times. Call the support line and see if anyone picks up the call within 3 rings. If the response time is longer than that or if you are redirected to voice mail, you might have to wait for support when you need it the most.
- If you are still undetermined about outsourcing your IT to a Managed Service Provider, read more about what other customers say.
